THUMBTACK FRONT DESK

Your new
assistant is here.

Let's face it, you didn't start a business to answer emails all day. That's where Front Desk can help.

Front Desk is a service that automatically sends the initial message of your choosing to new customers around the clock — days, evenings, even weekends. That way, your business keeps growing while you’re offline.

Front Desk works for you behind the scenes, night and day.

Save hours in your schedule.
Front Desk is your ultimate resource to free up valuable time.

Improve response times.
Customers like quick responses, and Front Desk automatically sends messages in under two minutes.

Focus on what you do best.
Front Desk means you spend less time checking email, and more time making money on the job.

Hear from real pros like you.

The Front Desk team has been phenomenal. Customers reach out to us at all times of the day, including at night. Prior to using Front Desk, we wouldn’t see the messages until the next day because we are out in the field or at home with family. Now it doesn’t matter when they reach out because they get responded to right away and it’s helped us engage them more efficiently. The customers also enjoy the quick response from our team. It’s been great!

- Michele Bottone, Lazy B Fencing and Staining.

“As a sole operator it’s been making my a life quite a bit easier and less stressful not having to respond to the lead right away especially when out on a job. With Front Desk contacting the customer right away, it’s helped me secure the job more often than I previously was.”

- Matthew Carroll, Caroll Plumbing LLC

Thumbtack’s Front Desk service has been fantastic. My instant reply is exactly what I needed to be that first response to the customer when they post a job, giving me time to review the details of the job and then follow up with a reply or call to discuss it. Many times, customers tell me “thank you for replying so quickly”. Very happy with Thumbtack’s Front Desk.

- Wilson Orr, ProLift Garage Doors of Katy & Sugar Land

Get started in just 3 steps.

Enroll in Front Desk.

Chat with a Front Desk team member to sign up and learn about how it works.

Get set up.

Let us know how you want Front Desk to respond to your customers. Front Desk will send the initial response to all your direct leads.

Customize your messages.

Customize the response you want Front Desk to send. We recommend thanking customers for their business or collecting more information as needed.

Browse our plans.

We offer different options to meet your needs, all at the fraction of the cost of an in-house assistant.

STARTER

^$60

a month

15 chats

$4/chat after 15

PLUS

^$90

a month

30 chats

$3/chat after 30

DELUXE

^$240

a month

80 chats

$3/chat after 80

ENTERPRISE

^$500

a month

200 chats

$2.50/chat after 200

THUMBTACK FRONT DESK

Your new
assistant is here.

How it works
Learn more

Getting started
Learn more

Plans and pricing
Learn more

Front Desk works for you behind the scenes, night and day.

Hear from real pros like you.